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World class communications solutions tailored to meet the individual needs of each client
Tier 1 IP techs are versed in all aspects of telephony. Our approach sets us apart from other companies because we take the extra time to evaluate all areas of your communications infrastructure. If you need a new phone system to manage lines and phone calls, we can offer you a simple and easy to use telephone system that offers all the time saving, organizing features such as voicemail, intercom, paging, and more. From traditional digital PBX and key systems to state-of-the-art VoIP solutions for call centers, Tier 1 IP can design a solution to meet the specific business needs of your organization. We can even consult with you on your Internet service, phone lines, and long distance.
Our telephony solutions offer a rich and flexible feature set. Phone systems such as Asterisk offers both classical PBX functionality and advanced features. Asterisk also interoperates with traditional standards-based telephony systems and other Voice Over IP systems. Asterisk offers many of the advanced features that are often found in large, high end (and high cost), proprietary PBXs.
Phone System Call Features
- ADSI On-Screen Menu System
- Alarm Receiver
- Append Message
- Authentication
- Automated Attendant
- Blacklists
- Blind Transfer
- Call Detail Records
- Call Forward on Busy
- Call Forward on No Answer
- Call Forward Variable
- Call Monitoring
- Call Parking
- Call Queuing
- Call Recording
- Call Retrieval
- Call Routing (DID & ANI)
- Call Snooping
- Call Transfer
- Call Waiting
- Caller ID
- Caller ID Blocking
- Caller ID on Call Waiting
- Calling Cards
- Conference Bridging
- Database Store / Retrieve (Dedicated Only)
- Database Integration (Dedicated Only)
- Dial by Name
- Direct Inward System Access
- Distinctive Ring
- Do Not Disturb
- E911
- ENUM
- Flexible Extension Logic
- Interactive Directory Listing
- Interactive Voice Response (IVR)
- Local and Remote Call Agents
- Macros (Dedicated Only)
- Music On Hold
- Music On Transfer:
- - Flexible Mp3-based System
- - Random or Linear Play
- - Volume Control
Call Features
- Privacy
- Open Settlement Protocol (OSP)
- Protocol Conversion
- Remote Call Pickup
- Remote Office Support
- Roaming Extensions
- Route by Caller ID
- Spell / Say
- Streaming Media Access
- Supervised Transfer
- Talk Detection
- Text-to-Speech (via Festival)
- Three-way Calling
- Time and Date
- Transcoding
- Trunking
- VoIP Gateways
- Voicemail:
- - Visual Indicator for Message Waiting
- - Stutter Dialtone for Message Waiting
- - Voicemail to email
- - Voicemail Groups
- - Web Voicemail Interface
Computer-Telephony Integration
- AGI (Asterisk Gateway Interface)
- Graphical Call Manager
- Outbound Call Spooling
- TCP/IP Management Interface
Scalability
- TDMoE (Time Division Multiplex over Ethernet)
- Allows direct connection of Asterisk PBX
- Low latency
- Uses commodity Ethernet hardware
- Voice-over IP
- Allows for integration of physically separate installations
- Uses commonly deployed data connections
- Allows a unified dialplan across multiple offices
Codecs
- ADPCM (Dedicated Only)
- G.711 (A-Law & µ-Law)
- G.722 (Dedicated Only)
- G.723.1 (pass through) (Dedicated Only)
- G.726 (Dedicated Only)
- G.729 (through purchase of a commercial license and configuration)
- GSM (Dedicated Only)
- iLBC (Dedicated Only)
- Linear (Dedicated Only)
- LPC-10 (Dedicated Only)
- Speex (Dedicated Only)
Protocols
- SIP (Session Initiation Protocol)
- H.323
- IAX™ (Inter-Asterisk Exchange)
- MGCP (Media Gateway Control Protocol (Dedicated Only)
- SCCP (Cisco® Skinny®) (Dedicated Only)
Tier 1 IP eliminates the time you spend managing all of your technology providers
In addition to phone system support, Tier 1 IP provides turnkey infrastructure solutions such as certified network cabling and managed IT services, eliminating the need for multiple technology vendors.
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