Tier 1 IP is a leading provider of managed services, dedicated to supporting the computer and networking needs of your small business. We never stop working to ensure that the networks our customers depend on function as efficiently and as reliably as the day they were first installed. With our innovative network response program, you can be assured that your days of waiting around are over!

With Our Premium Monitoring Bundle, You Get:
• Peace of Mind. Leave the fire-fighting to us. Let us be your network watchdog, allowing you to focus on your core business and revenue-generating activities.

• Increased Productivity. Reduce the business impact of IT failure by shortening the mean time from network failure to issue resolution by allowing us to watch your network through our priority response guarantee.

• Cost Savings. 24×7 monitoring provides visibility into your network allowing us to immediately determine the root cause of any network issue, and reduce the task of issue diagnosis from hours to mere minutes — resulting in substantial cost savings and downtime reduction.

• Accountability & Transparency Into Your ISP. We monitor your Internet connectivity and other hosted applications, and provide reporting around the delivery of those services – all designed to ensure you receive the guaranteed service level you’re paying for.

• Access to a Wealth of IT Expertise & Experience. Our staff has over years of combined experience and holds the following certifications and accreditations.

Premium Monitoring Bundle Features:

• 24×7 Monitoring ensures the critical devices and applications that comprise your small business network are up and running

• Employee Workstation Performance Monitoring improves productivity by ensuring employee workstations are running optimally

• Backup System Monitoring ensures the backup of important business and client data occurs as scheduled, protecting it from loss or damage.

• Internet Connectivity and Hosted Application Assessment gives you peace-of-mind that your ISP or ASP is delivering and meeting its stated availability guarantees.

• Comprehensive Quarterly Reporting provides insight into the health and status of your critical network and desktop devices.

• Guaranteed Priority Response gives you priority service over non-contractual customers when issues are identified.

• Discounted Service Rate or Optional Purchase of Service Block for high-response remote or on-site support.

Our Complete Monitoring Bundle Also Offers:

• A Safe & Secure Network. Firewall, antivirus and general security performance service monitoring ensures that your network’s integrity is an ongoing priority and that your security investment is working.

• Network Infrastructure Monitoring. We keep track of the details and composition of your network assets and hardware, helping you make intelligent decisions about what needs to be upgraded, what is missing, what has appeared unexpectedly and what should be purchased based on your business planning and objectives.

• Insight into Software Licensing. Knowing what software and applications are running on your network is essential so that you can be notified if unsafe or unsanctioned software is installed on any of your computers. We can track how many licenses of your legally-purchased software you are running, and help you avoid fines that could result through violation of your license agreements.

Complete Monitoring Bundle Additional Features:
For extra network protection, you can augment with our Premium Bundle, which includes these additional features:
• Firewall Availability Monitoring allows detection of security events, hacker activity and verifies that your firewall is protecting you
• Virus Protection Monitoring ensures your antivirus programs are functioning properly and that virus updates are being received and installed.
• Windows Patch Level Monitoring ensures that all Windows servers and desktops in your network are continually updated with the latest security and performance patches and updates.
• Application Compliance Monitoring helps minimize network corruption due to unauthorized downloading or installing of applications by your employees that are outside your approved list of programs.
• Asset Monitoring provides visibility around the inventory of deployed assets that will help manage your IT asset portfolio.